Is Your MSP a Cost Driver or a Strategic Partner?

4 Common IT Problems in Construction Companies & How to Fix Them: Diminished Internal Productivity

PRO TIP: Why are you putting up with partnerships that slow you down? You have a business to run!  

Productivity is absolutely essential in the construction business and technology can provide a competitive edge when it comes to helping construction firms complete projects faster, more efficiently, and with fewer resources.

When your technology isn’t properly managed, it can tank your productivity. It can be tempting to save money by not investing in your IT and security and going with “the cheapest IT provider.” This may help lean out operating expenses in the short-term, eventually there is a price to be paid when productivity comes to a halt. 

Often, with “Cheap IT,” your employees get tied up for several hours while going through varying levels of technicians troubleshooting over the phone. Once the Cheap IT company determines they need to send someone out to your location for help, they may not have a local resource, so it takes additional time for them to outsource a local third party to assist. When your team calls the help desk and has to waste their valuable time troubleshooting over the phone and waiting for help, then “cheap IT” isn’t so cheap anymore.

Without a competent IT partner, it is challenging to move beyond outdated processes and technologies that slow you down. A strategic IT partner will understand the plight of the construction industry and bring solutions and processes that drive productivity.

How Does Straight Edge Technology Keep My Construction Firm Productive?

We are not simply IT Providers. Rather, we consider ourselves Productivity Providers, helping construction companies be their best by doing what we do best. When your IT help desk ties up your employees for hours troubleshooting issues, do you bill them back for time lost?  You should!  We like to keep things simple by doing the right thing for the right reasons.

We understand that slow networks, infrastructure downtime and incompetent help desk support can have a negative impact on your productivity. With the right technology and support in place, we can reduce the risk of unplanned expenses due to technical glitches and downtime.

Through our proprietary dispatch process, our MSP clients get knowledgable, helpful support that gets it right the first time. You won’t be handed off and put on hold. We know our clients —  we understand how their organizations work so we can save them time and keep them productive. 

The relationships we foster with our clients are the key ingredient to delivering value and keeping our clients productive. We are NOT break and fix ticket masters — we are strategists, ensuring that technology contributes to your standards of efficiency and drives your business forward.

We put in the time. 

  • We take the time to learn about your functional departments, operations, and IT infrastructure.
  • We take the time to understand the current state of your IT department and the risks that require immediate attention. 
  • We want you to consider us a functioning business unit within your organization, rather than a third-party contractor. 

We do not outsource any of our managed service support desk staff. Our team is made up of various IT support staff, system engineers, and managers and we are all here for you and your team.

Straight Edge Technology helps construction firms stay productive through strategic technology solutions aligned to a long-term strategy. We understand the impact of using the right technology and implementing the right strategy to drive productivity, efficiency, and growth.

Need MSP help now? Reach out to us at (210) 904-9177 or sales@straightedgetech.com

_____________________________

We created this email blog series to address the important questions that leaders in the construction industry should ask when considering a partnership with an MSP.  This series is based on real-world questions we receive from construction, contracting, and sub-contracting companies throughout Texas.

Coming next week: Why The Financial Stability of Your MSP Matters

Missed Last Week: Risks To Growth, Competitiveness & Reliability

Need MSP help now? Reach out to us at (210) 904-9177 or sales@straightedgetech.com