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There’s no skirting around it, bad phone systems cause bad business. Period. 

If your employees are complaining about missed opportunities, gaps, and delays – then you know you have a problem. Beyond that, why wait until the complaints start rolling in to make real changes? A pro-active IT plan can help you stop wasting time putting out fires, finding stop gap measures, or building and rebuilding processes that just don’t work. As businesses grow, their phone system needs to grow, too. That’s a fact. Plain and simple.


Neglecting to address the challenges and frustrations of poor unified communications can have significant consequences.

Failing to find a resolution may result in ongoing inefficiencies, missed opportunities, and reduced productivity for your team. Communication gaps, misunderstandings, and delays can lead to decreased collaboration, customer dissatisfaction, and even lost business opportunities. It’s crucial to recognize the risks associated with unresolved issues in your unified communications and take proactive steps to improve the situation.

By doing so, you can foster seamless communication, enhance teamwork, and drive overall success in your organization.


Take an Internal Audit of Your Unified Communications

Identify the key things they should evaluate when considering upgrading their phone systems. Copy below is filler text. Have each section link over to relevant solutions.

Scalability is a crucial factor to consider when upgrading your business phone system. It’s essential to assess whether the new system can accommodate the growth of your organization in terms of users and additional features. Here’s a breakdown of how to evaluate scalability:

  • User Capacity
  • Expansion Options
  • Feature Compatibility
  • Multi-site Support
  • Integration with Communication Tools
  • Cloud-Based Solutions
  • Vendor Support

By thoroughly assessing the scalability of a new phone system, you can ensure that it can effectively accommodate your business growth, allowing you to add users and features without disrupting communication workflows or incurring significant additional costs.

When considering an upgrade to your business phone system, it’s important to identify the specific features and functionalities required by your organization. Here are key aspects to consider:

  • Call Routing
  • Voicemail
  • Call Forwarding
  • Video Conferencing
  • Mobile Integration
  •  Team Messaging
  • Integration
  • Call Analytics and Reporting
  • Security and Compliance
  • Customization

By considering these features and functionalities, you can ensure that the new phone system provides the necessary capabilities to enhance communication, collaboration, and productivity within your organization, aligning with your specific business needs.

Integration is a critical aspect to evaluate when upgrading your business phone system. Seamless integration with your existing tools and applications can greatly enhance workflow efficiency and productivity. Consider the following points:

  • Customer Relationship Management (CRM)
  • Email System Integration
  • Calendar Integration
  • Collaboration Tools Integration
  • Business Application Integration
  • API and Developer Tools
  • Single Sign-On (SSO)
  • Data Synchronization

By evaluating the integration capabilities of a new phone system, you can ensure seamless connectivity and data flow between your phone system and existing tools and applications. This integration streamlines workflows, reduces manual effort, and enhances productivity across your organization.

Reliability and uptime are crucial factors to consider when upgrading your business phone system. Ensuring uninterrupted communication is essential for the smooth operation of your organization. Here are key points to examine:

  • Redundancy and Failover
  • High Availability Architecture
  • Services Level Agreements (SLAs) 
  • Disaster Recovery
  • Network Reliability
  • System Monitoring and Maintenance
  • Scalability without Compromising Reliability
  • Customer Reviews and Reputation
  • Data Security Measures

By examining the reliability and uptime guarantees of a phone system, you can select a provider that offers a robust infrastructure, high availability, and minimal downtime. This ensures uninterrupted communication for your business, enabling you to maintain productivity and meet customer expectations.


Cost-effectiveness is a crucial factor to evaluate when upgrading your business phone system. Consider the following points to assess the total cost of ownership (TCO) and return on investment (ROI):

  • Initial Investment
  • Subscription Fees
  • Maintenance and Support
  • Scalability and Expansion
  • Cost Saving and ROI
  • Value-added Features
  • Vendor Reputation and Pricing Transparency
  • Contract Terms and Flexibility

By carefully evaluating the cost-effectiveness of a new phone system, considering upfront costs, ongoing fees, potential savings, and ROI, you can select a solution that aligns with your budget and provides value for the features and capabilities offered.

Support and maintenance are crucial aspects to evaluate when upgrading your business phone system. A reliable provider should offer responsive customer support, regular software updates, and troubleshooting assistance. Consider the following points:

  • Customer Support Availability 
  • Service Level Agreements (SLAs) 
  • Technical Expertise
  • Software Updates and Upgrades
  • Training and Resources
  • Remote Diagnostics and Troubleshooting
  • Community Forums and User Groups
  • Feedback and Reputation

By evaluating the level of support and maintenance provided by the phone system provider, you can ensure that you have reliable assistance when needed. Responsive customer support, regular software updates, and troubleshooting assistance contribute to the smooth operation of your phone system and minimize any disruptions to your business communications.

Security and compliance are critical considerations when upgrading your business phone system. To protect your business communication and sensitive data, it’s important to assess the system’s security measures and the provider’s adherence to industry standards and compliance requirements. Consider the following points:

  • Encryption
  • Access Control
  • Data Privacy
  • Compliance with Industry Standards
  • Vulnerability
  • Disaster Recovery and Backup
  • Security Audits and Certifications
  • Incident Response and Notification

By assessing the security measures and compliance practices of a phone system provider, you can ensure that your business communication remains secure and meets the necessary regulatory requirements. Protecting your sensitive data and ensuring compliance with industry standards are vital for maintaining the trust of your customers and safeguarding your business’s reputation.

User experience is a crucial aspect to consider when upgrading your business phone system. A user-friendly system with intuitive controls and easy setup and management processes can greatly enhance productivity and reduce the learning curve for your employees. Here are key points to evaluate:

  • Ease of Installation and Setup
  • Intuitive User Interface
  • User Training and Onboarding
  • Call Management Features
  • Mobile Integration
  • Personalization and Customization 
  • Collaboration and Team Communication
  • User Feedback and Adoption Rates

By evaluating the user experience of a new phone system, you can select a solution that is easy to set up, configure, and manage. A user-friendly interface, intuitive controls, and comprehensive training resources contribute to a positive user experience and maximize the benefits of the system for your employees.


Enhanced Collaboration

By integrating multiple communication tools and channels into a single platform, businesses can enhance collaboration among employees. Features like instant messaging, video conferencing, screen sharing, and document sharing enable real-time collaboration regardless of location. This streamlined approach improves teamwork, decision-making, and project timelines, fostering a more connected and productive work environment.

Streamline Interactions

Streamlining communication and eliminating barriers, businesses can significantly boost productivity. By providing employees with a unified platform, they can easily access all communication tools and information from a single interface. This seamless integration allows for efficient workflow management and the ability to transition between communication modes and devices effortlessly. As a result, work can continue uninterrupted, regardless of the employee’s location, leading to increased productivity and efficiency within the organization.

Straight Forward Pricing

Implementing unified communications can lead to cost savings for businesses. By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems, licenses, and subscriptions. Additionally, UC enables employees to communicate through internet-based channels, reducing long-distance and international calling costs.

Improved Customer Service

UC enhances customer service through efficient and personalized interactions. Integrated with CRM systems, it provides real-time access to customer information, enabling a tailored experience. Features like call routing and automatic call distribution ensure prompt handling of inquiries, improving response times and satisfaction.

Flexibility and Mobility

Unified communications (UC) empowers employees to work flexibly from any location and on any device. With mobile integration, softphone applications, and cloud-based access, employees can stay connected and productive while on the go. This flexibility promotes remote work, improves work-life balance, and enables businesses to access a wider talent pool. By leveraging UC, organizations can embrace modern work trends, enhance productivity, and attract top talent.

Business Continuity

UC contributes to business continuity by providing reliable communication solutions in the event of disruptions or emergencies. With features like call forwarding, voicemail-to-email, and disaster recovery options, businesses can ensure continuous communication and minimal downtime during unexpected events. UC enables employees to stay connected and maintain productivity, even during challenging situations.

Your Phone Systems



Discovery Call

We will spend time learning about your healthcare system. A discovery call is a 30-minute call where we learn more about your company and your current IT solutions and needs.  We use the results of this call to develop a proposal and Technology Roadmap for your company.



Once we get a true feel for your healthcare system and current IT, you will receive a custom Technology Roadmap for your ongoing IT needs.


Watch IT Start Working For You

No more tech speedbumps. Providing your healthcare services will feel less stressful as you focus on your people and overall strategy, not tech issues.