When the pandemic hit, one of our clients had to leave our partnership after eight years together to make cost-saving changes to their IT support model during the pandemic. They downgraded to another company in order to cut costs, but quickly returned as our clients when they realized that the decision to downgrade support cost them more in the long term and opened them up to new risks.
During their time partnered with a different Managed Service Provider (MSP), they experienced the same IT pains that many healthcare businesses experience daily. We consistently hear the same series of IT pains from potential clients considering a switch from their current MSP, so you aren’t alone in your complaints.
Healthcare organizations in particular have a long series of regulations they need to meet in order to keep their patients’ data safe, and without the right MSP, that becomes hard to do. Within the healthcare industry, there are also unique technical requirements that an MSP without prior experience and knowledge of the industry would struggle to meet. Any issues with IT support can directly cause a negative impact on patient care, and therefore patient experience and satisfaction, so it’s vital to have an MSP that has a working knowledge of the industry’s needs. Your staff should not have to be responsible for IT on top of the rest of their job, but without an experienced MSP, they probably are.
Here are a few examples of what we provided to this specific business that the other MSP didn’t:
- Tailored Technology Planning: Deep understanding of medical applications, opening new locations, helping implement cloud-based EHR systems, and planning for technology quarters in advance.
- Operational Boosts: Our expert staff and disciplined processes enhance operational success and patient care.
- Fewer Issues & Reporting: We’re not a break-and-fix model. Our local, experienced team provides proactive, long-term solutions both onsite and remotely. You will always know the status of your ticket and how it was resolved.
Not every MSP is the same, nor do they all offer the same level of care and skill. When you work with an MSP like Straight Edge, you are getting a partner with over 18 years of experience supporting medical practices, proficiency in various healthcare applications (like NextGen, Athena, Greenway, UroChart, 360 Care, eClinical Works, and Phreesia), a proven track record with 30 healthcare clients, and front-line incident response expertise.
If you’re ready to elevate your medical practice’s IT, give us a call or fill out a form on our website today.
