When you’re choosing a managed service provider, you’ll inevitably take a lot of things into consideration.
Among the top of the list is your budget, of course. You’ll also likely want to partner with an MSP who can meet your exact needs. These are both incredibly important things to think about and should be your first priorities.
Those factors are likely similar to how you pick places to spend money in your personal life. You might go to one grocery store over another based on quality and prices. You might pick your hairstylist based on their pricing and the services they offer. However, you also probably consider things like the people who work at these places. If the people aren’t particularly friendly or good at their jobs, you likely won’t continue to be a customer.
Your MSP should have to live up to that same standard.
The people you work with should be easy to have a conversation with. At some MSPs, the people may be incredibly talented, but they might also be so smart that they can’t speak to you about what’s going on with your technology in a way that is understandable. They use complicated jargon and don’t know how to help you in a way that teaches you. That might work fine for you, but if it doesn’t, you’ll want to make sure to partner with an MSP that focuses on hiring people who use jargon-free language when they’re working alongside you.
Other MSPs won’t focus on keeping their people trained on the latest in tech, so your business could easily fall behind. You need to check with MSPs you’re considering on how they make sure that your business will thrive for years to come and how they help their people continually grow. If they aren’t helping their team develop their skills, they won’t know how to aid in your business development.
Above all other qualities, you want to make sure the team you work with listens.
Often, an MSP’s team won’t want to hear the entire issue, and instead they will want to try simple solutions to your tickets first. Sometimes a simple solution may work, but it may also just be a temporary fix. Good listeners will be able to gather a much deeper understanding of the technical issues that affect you, and come up with more permanent solutions to not only solve your problem for the time being, but prevent further problems in the future.
If you want to talk to an MSP that meets these standards, give us a call at (361) 653-1777 or fill out a contact form on our website here: https://straightedgetech.com/contact-us/
